Every day, with every customer interaction, you have an opportunity to either build loyalty or lose a customer. While most companies recognize the importance of customer service to their success, it’s still so remarkable when we receive truly great service. Our Legendary Service® customer service training program teaches your managers and front-line service providers how to consistently deliver ideal service that will keep your internal AND external customers coming back and create a competitive edge for your organization.
INCREASE LOYALTY
Satisfied customers come back to buy more and recommend your organization to their friends and family.
REDUCE COST OF SALES
Understanding your customers’ needs and wants can result in substantial savings in acquiring and retaining happy customers
DRIVE REFERRALS
Engaged customers become your biggest fans and generate powerful word-of-mouth advertising, especially with today’s social media outlets.
FEEDBACK & INNOVATION
Customers are your greatest source of feedback to help make improvements and generate innovative solutions to meet their needs.
We know that delivering great customer service is important to the success of your business, yet creating a service-minded culture can be a challenge. Our Legendary Service training program teaches your people how to consistently deliver exceptional service that will keep your customers coming back and creates a competitive edge for your organization.
With the Legendary Service program, your organization gets:
THE LEGENDARY SERVICE MODEL
Here's how to implement successful training initiatives, following 3 steps:
Blanchard® is the global leader in leadership & management training. For nearly 40 years,
Blanchard® has been creating the best leaders & managers in the world, developing over 150,000 people each year. From the award-winning Blanchard Management Essentials program to The SLII Experience™ program, the most widely used leadership development program in the world, Blanchard is the provider of choice of Fortune 500 companies as well as medium businesses, governments, and nonprofit organizations.
Blanchard Vietnam, a member of PACE Institute of Management, is an authorized partner of Blanchard® in Vietnam.