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Conversational Capacity®


Honest and open conversations foster teamwork, progress, trust, and just about everything else positive in the workplace.
But poor communication derails important initiatives, wrecking morale and torpedoing 20% of projects.*

Conversational Capacity® teaches people how to engage in constructive, learning-focused dialogue when challenging topics or conflicts arise so they can make informed decisions and find the best solutions, even under high pressure. That’s where difficult exchanges turn into learning opportunities and unfocused meetings become innovation incubators.

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Being A Great Communicator And Listener Is A Skill

Conversational Capacity is the bedrock for a positive and productive workplace. It redirects all the energy wasted in unproductive exchanges into channels that benefit people and the enterprise.

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Engages Employees

When people have honest and meaningful conversations, morale rises and the workplace buzzes with enthusiasm

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Spurs Innovation

People share ideas. Colleagues contribute. The original idea evolves into a great one. That’s how innovation happens.

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Improves Productivity

The gap between what people say and others hear closes. Miscommunication and misunderstandings evaporate, and work gets done.

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Who Should Attend?

Anyone dealing with difficult people or tough problems

  • Individuals, teams, managers, executive leaders
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The Keys To Conversational Capacity

Conversational Capacity is the ability of an individual or a team to engage in open, balanced, nondefensive dialogue about difficult subjects and in challenging circumstances. It is also the sweet spot where innovation happens.


Conversational Capacity teaches learners the following:

  • Awareness: Learners recognize when fight-or-flight reactions prevent real listening and create discomfort in others. This allows for a more intentional response to challenging conversations.
  • Mindset: Exploring diverse perspectives and listening to contrasting views are emphasized, because that is where the greatest opportunities for insights and growth are.
  • Skillset: Four behaviors are essential to Conversational Capacity: two that build genuine candor and two that build curiosity. Balancing candor and curiosity creates the conversational sweet spot.
Conversational Capacity


Are You Ready To Start?

Here's how to implement successful training initiatives, following 3 steps:

  • Decision: We will help you decide who should take the training and why.
  • Preparation: We will help you prepare the materials and the instructors.
  • Implementation: We will help you implement the training perfectly.

Blanchard® is a global leader in leadership & management training. For nearly 40 years,
Blanchard® has been creating the best leaders & managers in the world, including organizations in the Top 500 Fortune.

Blanchard® starts at the heart of leadership, helping leaders view every exchange as an opportunity to foster trust and deepen relationships.
These inspired leaders become the ultimate agents of progress and transformation for their people, work, and organizations.

Blanchard Vietnam, a member of PACE Institute of Management, is an authorized partner of Blanchard® in Vietnam.

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